Privacy

Information you provide through the ordering process will only be used to keep you up-to-date with your order’s progress and to contact you if there are any issues. Subscribers to the mailing list will only receive art related announcements, and may unsubscribe at any time.

Refunds

All payments on this website take place in a safe SSL-connection. Paying in installments is possible. Please email Susan to discuss the options:  susansteenhuis@gmail.com.

All artworks are custom handmade products and therefore non-refundable.

For Commissions, I kindly ask a 50% deposit before starting to create the painting. We will collaborate intensively and I will send you updates and ask for your feedback at least 3 times. If you decide to cancel the commission during this process you can apply the payment to any other products on my website. After finishing the commission I ask you to pay the remaining 50% before I ship it out. After this, the commission is nonrefundable.

Shipping Costs

All original artwork is shipped worldwide for free. For prints, shipping costs will vary depending on your location.

Shipping TIMe

For an original artwork, please allow 1 month for me to sign, varnish and pack the piece before shipping it out. I will make sure it’s thoroughly packed and safe for shipping. A certificate of sale and a personal note from me will be included.

For prints, please allow 2 weeks for me to print and quality check the piece before shipping it out.

For commissions, I can finish a charcoal and watercolor painting in 2 weeks. I strive to complete a commissioned Mixed Media Oil Painting in 2 months. however, if many adjustments are required, this can take longer.

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